F&Q
GIFTFORCES
Frequently asked questions
Find quick answers about orders, shipping, returns and product support.
When will my order arrive?
Delivery estimates depend on your destination and the shipping service selected. Our Shipping Information page lists processing time, transit time and the total estimated arrival range. These are estimates, not guaranteed delivery dates.
How can I track my parcel?
Use the tracking details in your shipment notification. You can also visit Order Tracking for tracking instructions. If you cannot find your shipment notification, check your spam or junk folder and contact us with your order number.
Can I cancel or change an order?
You may cancel an order for a full refund if it has not yet been produced or dispatched. Once an order has been produced or dispatched, it cannot be cancelled. Contact us as soon as possible so we can check its status.
For item or address changes, contact us immediately. We will check whether an update is still possible; we cannot guarantee changes after preparation or dispatch has progressed.
Can I return an item?
For a change-of-mind return, contact us within 14 days of receiving your order. Items must meet the return conditions. Please read the Return & Refund Policy before sending anything back.
What if my item is damaged, faulty or incorrect?
Contact us with your order number, a description of the issue and clear photos where available. Keep the packaging while the issue is being reviewed. Please contact us for product support and warranty questions. Your mandatory consumer rights are unaffected.
Which payment methods can I use?
The methods available for your order are displayed at checkout. Options may depend on your location and the checkout settings. See Payment Information if a payment fails or you are unsure whether an order was completed.
Will I need to pay customs charges?
International orders may be subject to import duties, taxes or carrier clearance charges. Unless checkout expressly states that a charge is included, you may be asked to pay it by the relevant authority or carrier. Contact the relevant authority if you need guidance on local import charges.
Need help?
Contact us with your order number and a short description of your question.